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Compliments & Complaints

If you feel that you would like to make a comment or complaint about the service we offer, please get in contact with us.

Firstly, if something is not going right whilst you are with us, tell us straight away. We want to put it right if we can.

We welcome constructive criticism. We want to hear about it if something goes wrong and if something goes well. The practice operates a Practice Complaints Procedure as part of the NHS system for dealing with complaints.

By Letter

Write to our Practice Manager

Mr Kevan Baker

Wymondham Medical Practice,

Postmill Close,

Wymondham Norfolk NR18 0RF 

By Email

FAO: Mr Kevan Baker, Practice Manager

 wymondhammp.d82045@nhs.net

Or download a complaints form:

patient complaint form

You can also pick up a complaints pack from the reception desk)

Click here to see further information about complaints relating to children or young people


Procedure

The Practice Manager will look at your complaint and decide how best to resolve it. This may mean one or more of the following:

  • a verbal explanation
  • a written reply
  • a meeting with the Practice Manager
  • a meeting with a Doctor

We will try to address your concerns with a full explanation and discuss any action which could follow.

It will be our aim to answer all your questions.  If you have already had a response to your complaint, the next step is to either request a further response from the Practice to address your concerns or attend a meeting to try and achieve a resolution.

If, following a second response or meeting, a resolution has not been achieved, you can approach the Ombudsman to request that they investigate the complaint.

Alternatively, if you do not wish to make your complaint directly to the Practice, you should contact NHS England directly, as follows:

Further Contacts

Customer Contact Centre NHS England

P O Box 16738

Redditch B97 9PT

Tel: 0300 311 2233 (Mon-Fri)

Email: england.contactus@nhs.net 

FAO: The Complaints Manager

The Parliamentary and Health Service Ombudsman

Tel: 0345 015 4033

www.ombudsman.org.uk

Care Quality Commission

Tel: 03000 616161 Website: www.cqc.org.uk


Advocacy Service for NHS Complaints

This is a national service that supports people who want to make a complaint about their NHS care or treatment. 

For patients in Norfolk 

Tel: 0300 456 2370   website 

 

 

 



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