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Repeat Prescriptions

pill_bottleA repeat prescription is an item of medication that your GP allows you to re-order each month without a consultation being necessary. This item appears on your ‘repeats list’. Please ask at the prescriptions desk if you would like a copy of your list or are unsure what this is.

You can order repeat medication in the following ways:

  • Online - use our online ordering service  via the link at the top of this page. Pop into the surgery for a username and password (this is the same system to book an online appointment)
  • In person - There is a ‘letterbox’ at the prescription desk where repeat requests can be dropped in and prepared for collection later.
  • By post - please include a stamped addressed envelope if you want us to post it back to you.

Any item that is not on your repeat list can be requested from the GP, however they may request that you either telephone or attend an appointment to discuss this further. Please note that this a request and not a guarantee of supply.

Please allow 48 hours notice between ordering your prescription and collecting it. Please do not expect your request to be dealt with immediately as we have over 6750 prescription requests every week to process.

If ordering over a weekend or bank holiday, please be aware this will be processed the following working day.

From September, the way repeat prescriptions are issued is changing.  Click here for more information EPS leaflet


Collections

You can order your repeat medication in person at the prescription desk in the surgery, by post, or on line via our website. Your prescription will be sent directly by computer to the pharmacy of your choice.  There is a ‘letterbox’ at the prescription desk where repeat requests can be dropped in before 11am and prepared for collection later at your nominated pharmacy.

We will deal with all medication requests within 48 hours. Please do not expect your request to be dealt with immediately as we have over 5000 prescription requests every week to process.
Any regular repeat medication requests will be forwarded to the chosen collection point within 24 hours. Requests for medication NOT on your repeat list, will take up to 48 hours for a GP to action if deemed appropriate to do so.

We have the regular holidays at Christmas, Easter and Bank Holiday Mondays, please do not panic over these periods but if you know that your medication is coming to an end, please remember to order slightly earlier to allow for this.

Supplying a month’s (28 days) worth of medication at a time is a requirement set out by the Medicines Management team NHS England.


Medication Reviews

Certain medication requires you to have regular blood pressure checks, blood tests or to attend specialist clinics. You will see on your repeat list how many repeats you have left by the number down the right hand column. When this figure reaches 0 you will need to make an appointment before your next order.

If your medication is reviewed by a hospital consultant or clinic, please request that all test results are forwarded to your GP so we are not required to duplicate tests. All medications require at least an annual review, even if you have not used all your authorised repeats from your GP.

Prescription administration staff are unable to change or review your medication, they  are  also unable to issue medication not signed/authorised by a GP.

If you have any concerns or wish to discuss the service please contact our prescriptions manager, Ian Websdale (RegPharmTech) on 01953 602220.

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