The administration team deal with insurance claims, registering new patients, ensure patient records are up-to-date and accurate and carry out searches and conduct practice audits. They also ensure you are invited for timely reviews if you suffer from certain long term conditions.
Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists book most of the patient appointments with the GPs and nurses.