Feedback and complaints

If you feel that you would like to make a comment or complaint about the service we offer, please get in contact with us.

Firstly, if something is not going right whilst you are with us, tell us straight away. We want to put it right if we can.

We welcome constructive criticism. We want to hear about it if something goes wrong and if something goes well. The practice operates a practice complaints procedure as part of the NHS system for dealing with complaints.

Giving feedback

To provide feedback:

fill out a feedback form
take part in the Friends and Family Test
leave a review on the NHS website
phone us on 01953 602220

Making a complaint

Please fill in either a feedback form or ask for a complaints pack from the Patient Care Team. The practice manager will look at your complaint and decide how best to resolve it. This may mean one or more of the following:

a verbal explanation
a written reply
a meeting with the practice danager
a meeting with a doctor

We will try to address your concerns with a full explanation and discuss any action which could follow.

It is our aim to answer all your questions. If there are any outstanding issues to your complaint and a resolution has not been achieved, please request a further response from the practice to address your concerns or attend a meeting to try and achieve a resolution.

If, following a second response or meeting, a resolution has still not been achieved, you can approach the Ombudsman to request that they investigate the complaint.

Alternatively, if you do not wish to make your complaint directly to the practice, you should contact NHS England as follows: